An information processing apparatus includes a processor configured to obtain user's surroundings at a usage location where the user uses a service accompanied by communication with another location, determine, based on the obtained surroundings, a security level at the usage location for transmission of a video from the other location to the usage location or a security level at the usage location for transmission of an audio from the other location to the usage location, and determine, based on a determined level, whether to perform video or audio transmission between the usage location and the other location.