Example embodiments of this disclosure provide a method, an apparatus, a server, a storage medium, and a system for call processing. The method includes: monitoring, in real time, a call processing process of an artificial intelligence AI robot, to obtain an interaction text of the call, where the interaction text includes a recognition result of a user question and a reply to the user question; obtaining a service level value of the AI robot for the call based on the obtained interaction text; and when the service level value meets a first condition, performing an intervention operation on the call by using a target agent device.