Invention Grant
- Patent Title: System architecture for fraud detection
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Application No.: US17140477Application Date: 2021-01-04
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Publication No.: US11240372B2Publication Date: 2022-02-01
- Inventor: James DelloStritto , Joshua Tindal Gray , Ryan Thomas Schneider , Wade Walker Ezell , Ajay Pandit
- Applicant: Verint Americas Inc.
- Applicant Address: US GA Alpharetta
- Assignee: Verint Americas Inc.
- Current Assignee: Verint Americas Inc.
- Current Assignee Address: US GA Alpharetta
- Agency: Meunier Carlin & Curfman LLC
- Main IPC: H04M3/22
- IPC: H04M3/22 ; H04M3/42 ; H04M3/51 ; H04M3/523
Abstract:
An architecture for assessing and identifying fraudulent contact with client contact systems, such as IVR, includes threshold and machine learning scoring and filtering of calls based on these criteria. The criteria may include behavioral, situational and reputational scoring.
Public/Granted literature
- US20210195018A1 SYSTEM ARCHITECTURE FOR FRAUD DETECTION Public/Granted day:2021-06-24
Information query
