Techniques for operating a communication platform herein can be used to select a profile to be used for configuration one or more parameters of the communication session. These techniques include receiving a signal from a user device to initiate a communication session between a first party and a second party via the communications platform; determining a context of the communication session based on contact information, calendar information, or both associated with the first party, the second party, or both; selecting a profile from a plurality of profiles based on the context; and handling the requested communication session according to the selected profile by setting one or more communications parameters based on the selected profile.