Invention Grant
- Patent Title: Identification of converged conversation threads
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Application No.: US16420081Application Date: 2019-05-22
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Publication No.: US11240186B2Publication Date: 2022-02-01
- Inventor: Sachi Vinayak Angle , K. S. Harini , Shivam Gupta
- Applicant: MICROSOFT TECHNOLOGY LICENSING, LLC
- Applicant Address: US WA Redmond
- Assignee: MICROSOFT TECHNOLOGY LICENSING, LLC
- Current Assignee: MICROSOFT TECHNOLOGY LICENSING, LLC
- Current Assignee Address: US WA Redmond
- Agency: Newport IP, LLC
- Agent Han Gim
- Main IPC: H04L12/58
- IPC: H04L12/58 ; G06F3/0482 ; G06F16/903 ; G06N20/00

Abstract:
Technologies are disclosed for identifying converged conversation threads. A number of the most recent messages in a conversation thread are selected. Selected messages that are action messages or query messages are identified. Scores are then assigned to the action and query messages. A determination is then made as to whether the conversation thread is converged or non-converged based upon the scores. Data is then stored that indicates that the conversation thread is converged or non-converged. The stored data can be used to locate converged or non-converged threads and identify the threads in a UI as such.
Public/Granted literature
- US20200374252A1 IDENTIFICATION OF CONVERGED CONVERSATION THREADS Public/Granted day:2020-11-26
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