Invention Grant
- Patent Title: Cognitive user interface for technical issue detection by process behavior analysis for information technology service workloads
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Application No.: US16145820Application Date: 2018-09-28
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Publication No.: US11222296B2Publication Date: 2022-01-11
- Inventor: Hongtan Sun , Maja Vukovic , Karin Murthy , Raghav Batta , Soumitra Sarkar
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Cantor Colburn LLP
- Agent Abdy Raissinia
- Main IPC: G06Q10/06
- IPC: G06Q10/06 ; H04L12/24 ; G06F17/18 ; G06N20/00

Abstract:
Aspects of the invention include receiving, using a processor, a plurality of values of a performance indicator. A statistical analysis of the plurality of values of the performance indicator is performed, using the processor, to detect an anomaly pattern in the plurality of values of the performance indicator. A warning message about the detected anomaly pattern is sent to an alert recipient that is selected by a machine learning model trained to identify alert recipients based at least in part on detected anomaly patterns. Feedback about the warning message is received from the alert recipient. The feedback includes an interest of the alert recipient in receiving warning messages about the detected anomaly pattern. The machine learning model is updated based at least in part on the feedback.
Information query