A method and system for communicating with IoT devices connected to a vehicle to gather information related to device operation or performance is disclosed. The system makes a copy of at least a portion of the device's non-volatile memory and/or receives IoT device data (e.g., sensor data and/or log files etc.) from an IoT device that recently failed. The system determines which log files and/or sensor data, for example, the IoT device created before and/or after a failure. After gathering this information, the system stores the information, sends it to a storage destination for further analysis and diagnostics to troubleshoot the failure and send a fix or software update to the IoT device. The information can also be placed into secondary storage to comply with regulatory, insurance, or legal purposes.