A system and a method for providing resiliency in a telephony communication system are provided. The method includes: receiving registration information that relates to a requested service, the registration information including a service name, a resource identifier such as a directory number, at least one pool, and status information; and mapping the received registration information to a database that associates the name of the requested service with the resource identifier and each pool and associates each pool with the status information; and transmitting at least two Uniform Resource Locators (URLs), including a primary URL and a backup URL, for providing the requested service.