Techniques for enrolling a user in an organization directory include receiving a first request from a first user for inclusion in the directory configured to facilitate access to a collaboration application, the first request including a least a first user profile item for the first user; generating a first user account for the user assigned a first set of permissions and including a first user profile listing the first user profile item; providing a first level of access to the directory; receiving a second request from a second user transitioning the first user account from the first set of permissions to a second, broader set of permissions; verifying a first user identity for the first user based on the second request; assigning the first user account the second set of permissions; automatically updating the directory; and providing a second level of access to the directory to the first user.