Invention Grant
- Patent Title: Method and apparatus for selecting treatment for visitors to online enterprise channels
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Application No.: US16274855Application Date: 2019-02-13
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Publication No.: US11080747B2Publication Date: 2021-08-03
- Inventor: Abir Chakraborty
- Applicant: [24]7.ai, Inc.
- Applicant Address: US CA San Jose
- Assignee: [24]7.ai, Inc.
- Current Assignee: [24]7.ai, Inc.
- Current Assignee Address: US CA San Jose
- Agency: Perkins Coie LLP
- Agent Michael Glenn
- Main IPC: G06Q30/00
- IPC: G06Q30/00 ; G06Q30/02 ; H04L12/58 ; H04L29/08

Abstract:
A method and apparatus for selecting treatment for visitors to online enterprise channels are disclosed. The method includes receiving information related to a visitor and a current activity of the visitor on an online enterprise channel. The information is transformed to generate transformed data and a plurality of features is extracted from the transformed data. Using the plurality of features, it is determined whether a treatment when rendered to the visitor is capable of increasing a likelihood of the visitor performing a desired action during a current visit to the online enterprise channel. The treatment is selected and rendered if it is determined that the treatment is capable of increasing the likelihood of the visitor performing the desired action. No treatment is rendered if it is determined that no treatment from among the plurality of treatments is capable of increasing the likelihood of the visitor performing the desired action.
Public/Granted literature
- US20190259058A1 METHOD AND APPARATUS FOR SELECTING TREATMENT FOR VISITORS TO ONLINE ENTERPRISE CHANNELS Public/Granted day:2019-08-22
Information query