A control apparatus controls an agent apparatus functioning as a user interface of a request processing apparatus that acquires a request indicated by at least one of a voice and a gesture of a user and performs a process corresponding to the request. The control apparatus includes a gaze point specifying section specifying a gaze point of the user, and a face control section controlling an orientation of a face or line of sight of an agent used to transmit information to the user. The face control section controls the orientation of the face or line of sight of the agent such that the face or line of sight of the agent becomes oriented toward the user, if the gaze point is positioned at (i) a portion of the agent or (ii) a portion of an image output section that displays or projects an image of the agent.