Utilizing quick actions includes receiving user input via a user input module of an agent workspace, wherein the user input comprises an action input comprising an action command, and in response to receiving the user input, determining a secondary menu for the action command, wherein the secondary menu comprises a plurality of selectable parameters for the action command, and presenting the secondary menu in association with the user input module. Utilizing quick actions also includes detecting a selection of a parameter from the selectable parameters, and triggering an action based on the action command and the selected parameter, wherein the action is associated with a process for the agent workspace.