Invention Grant
- Patent Title: Voice activated inventory management
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Application No.: US16176550Application Date: 2018-10-31
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Publication No.: US10970727B2Publication Date: 2021-04-06
- Inventor: Graham R. Bucknell , Ewan M. Scott , Nicholas A. Baldwin , Patrick Wong
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agent Rakesh Roy
- Main IPC: G10L15/00
- IPC: G10L15/00 ; G10L15/18 ; G06Q30/02 ; G06Q10/08 ; G10L15/30 ; G10L15/22 ; G10L15/08

Abstract:
A method, computer system, and a computer program product for voice activated inventory management is provided. The present invention may include recording an audio feed of a customer product query from a customer and a staff response from a staff member. The present invention may then include identifying a product requested by the customer. The present invention may also include identifying an inventory status in the staff response. The present invention may also include determining that a negative inventory status trigger is detected in the identified inventory status associated with the identified product requested by the customer. The present invention may further include, in response to determining that the negative inventory status trigger is detected in the identified inventory status associated with the identified product requested by the customer, storing, in an inventory database, a plurality of customer query data associated with the identified product requested by the customer.
Public/Granted literature
- US2585784A Alarm mechanism Public/Granted day:1952-02-12
Information query