An autonomous vehicle including a sensor system that outputs a sensor signal indicative of a condition of the autonomous vehicle. The vehicle also includes a user interface device with a display. A computing system determines, based upon a profile of the passenger, that support is to be provided pictorially to the passenger when the support is provided to the passenger. The computing system further detects occurrence of an event that has been identified as potentially causing discomfort to the passenger. The computing system yet further sets a predefined pictorial support message defined in an account corresponding to the event maintained in a database prior to occurrence of the event as a pictorial support message to be presented to the passenger. The computing system additionally causes the display to present the pictorial support message, wherein the pictorial support message solicits feedback from the passenger of the autonomous vehicle.