A method for communicating with a call center, is performed at a client device having one or more processors and memory. The client device establishes, via an instant messaging application running on the client device, a network session connection to the call center by using an audio and video server. The client device receives, through the network session connection, a first-level voice menu sent by the call center. The client device obtains a correspondence between visualized menus and voice menus of the call center. The device searches for a first visualized menu corresponding to the first-level voice menu according to the correspondence. The client device presents the first visualized menu in a user interface of the instant messaging application and plays information about an option in the first visualized menu in an on-demand voice manner in response to user input detected on the option in the user interface.