The present disclosure relates to system(s) and method(s) for assisting a user to resolve a hardware issue and a software issue. The system identifies, a target cluster, associated with a new ticket received from the user, from the set of clusters. Further, the system recommends one or more runbook scripts, from a runbook repository, associated with the new ticket. The system further identifies a new runbook script, corresponding to the new ticket, from a set of external repositories. Further, the system executes at least one of the one or more runbook scripts or the new runbook script, associated with the new ticket. The system further generates a document based on the execution of the one or more runbook scripts or the new runbook script, thereby assisting the user to resolve a target issue.