Invention Grant
- Patent Title: Issue resolution utilizing feature mapping
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Application No.: US16142294Application Date: 2018-09-26
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Publication No.: US10762544B2Publication Date: 2020-09-01
- Inventor: Genady Grabarnik , Tao Li , Larisa Shwartz , Wubai Zhou
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION , ST. JOHN'S UNIVERSITY, NEW YORK , THE FLORIDA INTERNATIONAL UNIVERSITY BOARD OF TRUSTEES
- Applicant Address: US NY Armonk US NY Queens US FL Miami
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION,ST. JOHN'S UNIVERSITY,THE FLORIDA INTERNATIONAL UNIVERSITY BOARD OF TRUSTEES
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION,ST. JOHN'S UNIVERSITY,THE FLORIDA INTERNATIONAL UNIVERSITY BOARD OF TRUSTEES
- Current Assignee Address: US NY Armonk US NY Queens US FL Miami
- Agency: Cantor Colburn LLP
- Agent JoAnn Crockatt
- Main IPC: G06Q30/00
- IPC: G06Q30/00 ; G06Q30/06 ; G06F16/2458
Abstract:
A method for providing a resolution to an open issue is described. The method includes utilizing structured corresponding learning to determine pivots from a database having historical data records to determine data records having similar open issues and providing their resolution. The method further includes providing a recommended resolution for the open issue based on the historical data records.
Public/Granted literature
- US20190026805A1 ISSUE RESOLUTION UTILIZING FEATURE MAPPING Public/Granted day:2019-01-24
Information query
