Invention Grant
- Patent Title: Replay of conversations for task completion and delegation
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Application No.: US15663126Application Date: 2017-07-28
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Publication No.: US10742571B2Publication Date: 2020-08-11
- Inventor: Anantha Deepthi Uppala , Chetan Bansal
- Applicant: Microsoft Technology Licensing, LLC
- Applicant Address: US WA Redmond
- Assignee: Microsoft Technology Licensing, LLC
- Current Assignee: Microsoft Technology Licensing, LLC
- Current Assignee Address: US WA Redmond
- Agency: Schwegman Lundberg & Woessner, P.A.
- Main IPC: H04L12/58
- IPC: H04L12/58 ; G06Q10/10 ; G06Q50/30 ; G06F40/35 ; G06F40/56 ; G06F40/284 ; G06F40/295 ; G06F16/2457 ; G06Q10/06 ; G06F3/0482

Abstract:
A system is configured to replay a selected conversation with a selected agent. The selected conversation may be selected from a plurality of previously conducted conversations with other agents. The selected agent may be selected from a plurality of available agents. The system determines various tasks, named entities, and user preferences from the selected conversation. During a replay of the selected conversation with the selected agent, the system generates responses to messages received from the selected agent based on the determined tasks, named entities, and user preferences. The system also allows a user to select whether the replayed conversation should be conducted in a passive mode or in an active mode. In a passive mode, the system generally conducts the replayed conversation autonomously whereas, in an active mode, the system requests user input before sending a response to the selected agent.
Public/Granted literature
- US20190036849A1 REPLAY OF CONVERSATIONS FOR TASK COMPLETION AND DELEGATION Public/Granted day:2019-01-31
Information query