Invention Grant
- Patent Title: Customizing responses to users in automated dialogue systems
-
Application No.: US15885072Application Date: 2018-01-31
-
Publication No.: US10741176B2Publication Date: 2020-08-11
- Inventor: Mustafa Canim , Robert G. Farrell , John A. Gunnels , Arun K. Iyengar
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agent Stephen J. Walder, Jr.; Diana R. Gerhardt
- Main IPC: G06F40/30
- IPC: G06F40/30 ; G10L15/22 ; G06N5/02 ; G06F16/21 ; G06F16/28 ; G06F16/335 ; G06F16/9032 ; G10L15/26

Abstract:
Mechanisms are provided for customizing responses to future questions based on identified anomalies in user profile information. An automated dialogue system monitors information associated with a plurality of entities, where the information includes quantities for variable values associated with the entities. The automated dialogue system, in response to determining that a quantity of a variable value associated with an entity in the plurality of entities has changed by an amount equal to or exceeding a corresponding threshold value, generates response information associated with a quantity of the variable value and an entity to respond to at least one future question. In addition, the automated dialogue system stores the responsive information in association with the entity for later retrieval in response to initiation of a dialogue session with the automated dialogue system. Time thresholds may be established for determining when to stop using the responsive information for responding to questions.
Public/Granted literature
- US20190237068A1 Customizing Responses to Users in Automated Dialogue Systems Public/Granted day:2019-08-01
Information query