Technology for an enhanced personal emergency response system (e-PERS) unit is disclosed. The e-PERS unit can transmit a general message related to a personal emergency to a personal emergency response system (PERS) computing service environment (CSE), wherein the general message includes an identification (ID) of the e-PERS unit to enable the e-PERS CSE to send the ID of the e-PERS unit to a monitoring station. The e-PERS unit can receive a unit profile message from the e-PERS CSE. The e-PERS unit can: open a voice channel to the monitoring station in response to receiving the general message from the e-PERS CSE, or receive a voice call from the monitoring station in response to receiving the ID of the e-PERS unit at the monitoring station. The e-PERS unit can include a display screen and a base unit help button.