A website hosting provider may assist hosting customers with the creation and publication of their websites. The website hosting provider may receive and convert customer service voice communications into customer service text communications. The website hosting provider may organize the customer service text communications in clusters so that all of the customer service text communications in the same cluster are regarding the same topic. The website hosting provider may also assign a score, regarding the effectiveness, and hosting customer variables, regarding the calling hosting customer, to each customer service text communication. When a new, i.e., current hosting customer calls regarding a topic and has similar hosting customer variables, the website hosting provider may determine, based on the past customer service text communications, a set of optimal questions. The current hosting customer may respond to the questions and then receive a recommendation from the website hosting customer regarding creating or publishing their website.