There is provided an apparatus for providing maintenance services for an electrically operated smoking device, the apparatus including an input including an electrical connector configured to engage electrical contacts on the electrically operated smoking device; and a controller connected to the input and being configured to automatically perform electrical testing of the electrically operated smoking device and to provide a test report based on an outcome of the electrical testing, or to perform a software update or a software reset of the electrically operated smoking device, or to provide both a test report and perform a software update or a software reset of the electrically operated smoking device, when the electrically operated smoking device is connected to the input. There is also provided a system and a method of providing maintenance services to a user of an electrically operated smoking device using a publically accessible automatic testing apparatus.