A server device detects initiation of a video conferencing session between a consultation device utilized by a makeup professional and a client device utilized by a user receiving a makeup consultation from the makeup professional. The server device extracts data from the client device during the video conferencing session, the data characterizing behavior of the user performed on the client device with respect to suggested cosmetic effects transmitted by the makeup professional via the consultation device to the client device. The server device applies weight values to the extracted data and generates one or more hesitation metrics based on the weight values and causes the one or more hesitation metrics to be displayed in a user interface on the consultation device.