Invention Grant
- Patent Title: Alert through voice assistant
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Application No.: US16373136Application Date: 2019-04-02
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Publication No.: US10665238B1Publication Date: 2020-05-26
- Inventor: Maria Bermudez-Cisneros
- Applicant: Capital One Services, LLC
- Applicant Address: US VA McLean
- Assignee: Capital One Services, LLC
- Current Assignee: Capital One Services, LLC
- Current Assignee Address: US VA McLean
- Main IPC: G10L15/22
- IPC: G10L15/22 ; G10L15/18 ; G06F3/16 ; G06Q40/02 ; G10L17/00

Abstract:
A system and method of issuing an alert through a voice assistant on behalf of a bank or other financial institution is disclosed. The alert through voice assistant enhances the channels of communication between the financial institution and the customer and enables a variety of information to be provided to the customer, including, but not limited to, fraud alerts. The alert through voice assistant satisfies two of the three security indicia, thus increasing the likelihood that the financial institution is in communication with its customer rather than a fraudster. The alert through voice assistant provides a mechanism in which information provided to the customer is clear, detailed, and interactive, increasing customer satisfaction and decreasing superfluous customer service calls.
Information query