- Patent Title: Method and apparatus for facilitating voice user interface design
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Application No.: US15636064Application Date: 2017-06-28
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Publication No.: US10656908B2Publication Date: 2020-05-19
- Inventor: Kathy L. Brown , Vaibhav Srivastava
- Applicant: [24]7.ai, Inc.
- Applicant Address: US CA San Jose
- Assignee: [24]7.ai, Inc.
- Current Assignee: [24]7.ai, Inc.
- Current Assignee Address: US CA San Jose
- Agency: Perkins Coie LLP
- Agent Michael Glenn
- Main IPC: G06F3/14
- IPC: G06F3/14 ; G06F3/16 ; G06F8/38 ; G06F40/20 ; G10L15/18

Abstract:
A computer implemented method and an apparatus for facilitating voice user interface (VUI) design are provided. The method comprises identifying a plurality of user intentions from user interaction data. The method further comprises associating each user intention with at least one feature from among a plurality of features. One or more features from among the plurality of features are extracted from natural language utterances associated with the user interaction data. Further, the method comprises computing a plurality of distance metrics corresponding to pairs of user intentions from among the plurality of user intentions. A distance metric is computed for each pair of user intentions from among the pairs of user intentions. Furthermore, the method comprises generating a plurality of clusters based on the plurality of distance metrics. Each cluster comprises a set of user intentions. The method further comprises provisioning a VUI design recommendation based on the plurality of clusters.
Public/Granted literature
- US20170300296A1 METHOD AND APPARATUS FOR FACILITATING VOICE USER INTERFACE DESIGN Public/Granted day:2017-10-19
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