Invention Grant
- Patent Title: Operating a voice response system in a multiuser environment
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Application No.: US16001110Application Date: 2018-06-06
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Publication No.: US10650829B2Publication Date: 2020-05-12
- Inventor: Eric V. Kline , Sarbajit K. Rakshit
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agency: Cantor Colburn LLP
- Agent Tihon Poltavets
- Main IPC: G10L21/00
- IPC: G10L21/00 ; G10L17/06 ; G10L15/20 ; G10L25/51 ; G06F3/16

Abstract:
Methods, systems and computer program products for operating a voice response system in a multiuser environment are provided. Aspects include receiving a voice command from a first user and determining an identity of the first user based at least in part on a voice recognition of the first user. Aspects also include determining an identity of one or more other users in range of the voice response system and obtaining a command hierarchy. Aspects further include performing an action requested by the voice command based on a determination that the first user is authorized to request the voice command, wherein the determination that the first user is authorized to request the voice command is based at least upon the identity of the first user, the identity of one or more other users in range of the voice response system and the command hierarchy.
Information query