The present disclosure discloses a multimedia information pop-up window processing method and a computer storage medium. The method includes: detecting a multimedia information pop-up window event; extracting feature information of the multimedia information pop-up window event, and encapsulating the feature information of the multimedia information pop-up window event into a first request message; sending the first request message, to obtain the type of the multimedia information; and receiving a first request response message, obtaining the type of the multimedia information by parsing the first request response message, and processing the multimedia information pop-up window according to the type of the multimedia information. The present disclosure further discloses another multimedia information pop-up window processing method, a terminal, and a server.