A method for supporting hospital visits on a social network platform includes: detecting a user input for registering a visit at a hospital using a social network client application of the social network platform; in response to detecting the user input: obtaining a registration number for the visit, wherein the registration number indicates an ordinal position of the user in a hospital queue of multiple visitors to the hospital; and displaying a group chat interface for a group conversation including a social network identity of the user and a public social network identity of the hospital; and displaying a payment request for the visit in the group chat interface.