A queue management method, system, and non-transitory computer readable medium, include a queue management system including a device recognition circuit configured to recognize when a user device enters a queuing zone, and place a user having the user device into a queue with a plurality of users, a user data retrieving circuit configured to retrieve at least one of cognitive data and contextual data of the user, and a queue managing circuit configured to analyze the contextual data and the cognitive data to create a queue property for each user of the plurality of users in the queue based on the analyzed contextual data and the analyzed cognitive data.