- Patent Title: Updatable message channels/topics for customer service interaction
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Application No.: US15594305Application Date: 2017-05-12
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Publication No.: US10541948B2Publication Date: 2020-01-21
- Inventor: Vignesh Girishankar , Siddharth Gopalasundaram , Hrishikesh Premkumar , Prasannan Narayanasamy , Govind Patel , Deepak Balasubramanyam
- Applicant: Freshdesk Inc.
- Applicant Address: US CA San Mateo
- Assignee: Freshworks, Inc.
- Current Assignee: Freshworks, Inc.
- Current Assignee Address: US CA San Mateo
- Agency: LeonardPatel PC
- Priority: IN201741003057 20170127
- Main IPC: H04L12/58
- IPC: H04L12/58 ; H04M1/725 ; H04W4/20 ; H04W4/06 ; G06Q30/00 ; G06Q10/06 ; H04L29/08 ; H04W80/12
Abstract:
A computer-implemented process for displaying one or more message channels may include arranging the one or more message channels for a user of a computing system to view. Each of the one or more message channels may include a message channel icon, a message channel name, a message, a timestamp of the message, and a badge number.
Public/Granted literature
- US20180219806A1 UPDATABLE MESSAGE CHANNELS/TOPICS FOR CUSTOMER SERVICE INTERACTION Public/Granted day:2018-08-02
Information query
