A system and technique for identity service management in a computing environment having a plurality of managed endpoints includes a mediator located remote from an identity management service provider and configured to interface with the plurality of managed endpoints to enable management thereof by the identity management service provider. The mediator includes a web services client configured to package and upload data from at least one of the managed endpoints to the identity management service provider via a web services protocol. The mediator also includes a plurality of providers each configured to identify a particular type of adapter of the mediator for communicating with a respective managed endpoint.