Invention Grant
- Patent Title: Automated service request system
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Application No.: US15208005Application Date: 2016-07-12
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Publication No.: US10402894B2Publication Date: 2019-09-03
- Inventor: Rhonda L. Childress , Kim A. Eckert , Ryan D. McNair , Minh Q. Pham
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agency: Roberts Mlotkowski Safran Cole & Calderon, P.C.
- Agent William H. Hartwell; Andrew D. Wright
- Main IPC: G06Q30/00
- IPC: G06Q30/00 ; G06Q30/06 ; G06Q30/02 ; H04W4/02 ; H04L29/08

Abstract:
A computer-implemented method includes: monitoring, by a user device, a location of the user device; determining, by the user device and based on the monitoring, that the user is within a threshold distance or a threshold arrival time of the service provider location; and outputting, by the user device, user information to the service provider based on the determining that the user is within the threshold distance or the threshold arrival time of the service provider location. The user information indicates services to provide to the user by the service provider upon the user's arrival to the service provider location. The outputting causes the service provider to receive the user information for serving the user upon the user's arrival to the service provider location.
Public/Granted literature
- US20180018718A1 AUTOMATED SERVICE REQUEST SYSTEM Public/Granted day:2018-01-18
Information query