In various implementations, customer service may be provided using a pager and/or user device. Signal(s) associated with a pager and/or user device may be received. One or more metrics may be determined at least partially based on the received signals. The metric(s) may be monitored. In various implementations, a management system of a location may receive a signal from a pager and/or user device indicating that an event has occurred at the location. A time the signal is received by the management system may be determined. One or more time-related metrics may be determined based at least partially on the received signal, the determined time, or both.