Invention Grant
- Patent Title: Analysis of customer feedback for applications executing on distributed computational systems
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Application No.: US14882479Application Date: 2015-10-14
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Publication No.: US10282732B2Publication Date: 2019-05-07
- Inventor: Gregory J. Boss , Christopher J. Dawson , Rick A. Hamilton, II , Jenny S. Li
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agency: Cantor Colburn LLP
- Agent William Kinnaman
- Main IPC: G06Q30/00
- IPC: G06Q30/00

Abstract:
Embodiments include method, systems and computer program products for analysis of customer feedback on an application executing on a distributed computational system. Aspects include receiving feedback from a user of the application, wherein the application includes a plurality of components and wherein at least two of the plurality of components are provided by separate service providers in the distributed computational system. Aspects also include identifying one or more of the plurality of components that the feedback corresponds to and forwarding the feedback to one or more of the plurality of service providers associated with the one or more of the plurality of components identified.
Public/Granted literature
- US20170109758A1 ANALYSIS OF CUSTOMER FEEDBACK FOR APPLICATIONS EXECUTING ON DISTRIBUTED COMPUTATIONAL SYSTEMS Public/Granted day:2017-04-20
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