Invention Grant
- Patent Title: Web-based technical issue assignments based on technical support groups having handled a highest number of technical requests
-
Application No.: US11943221Application Date: 2007-11-20
-
Publication No.: US10282701B2Publication Date: 2019-05-07
- Inventor: Martin Messer
- Applicant: Martin Messer
- Applicant Address: US NC Raleigh
- Assignee: Red Hat, Inc.
- Current Assignee: Red Hat, Inc.
- Current Assignee Address: US NC Raleigh
- Agency: Lowenstein Sandler LLP
- Main IPC: G06Q10/10
- IPC: G06Q10/10
Abstract:
An embodiment relates generally to a method of providing visibility in technical support. The method includes providing for a plurality of technical groups, each group specializing in a technical area and is comprised of a plurality of senior and junior members. The method also includes receiving a technical issue from a user to be resolved by a selected technical group of the plurality of technical groups and providing access to the user in a process of resolving the technical issue by the selected technical group.
Public/Granted literature
- US20090132307A1 SYSTEMS AND METHODS FOR PROVIDING VISIBILITY IN A TECHNICAL SUPPORT RESOLUTION PROCESS Public/Granted day:2009-05-21
Information query
