Invention Grant
- Patent Title: Method and system for providing personalized network based dialogues
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Application No.: US15297881Application Date: 2016-10-19
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Publication No.: US10263942B2Publication Date: 2019-04-16
- Inventor: Brian Reistad , William D. Snapper , Andrew C. Payne , James Campbell
- Applicant: Open Text SA ULC
- Applicant Address: CA Halifax
- Assignee: Open Text SA ULC
- Current Assignee: Open Text SA ULC
- Current Assignee Address: CA Halifax
- Agency: Sprinkle IP Law Group
- Main IPC: G06F15/16
- IPC: G06F15/16 ; H04L12/58 ; G06Q30/02 ; G06Q10/06 ; G06F3/0484

Abstract:
Systems and methods for personalizing dialogs are disclosed. A dialog system can provide a user interface to allow a first user to specify a second user to participate in an automated dialog, a specific response option, and a maximum time period for responding. The dialog system can send a message to the second user with the specific response option. The dialog system can branch the dialog based on the occurrence of an event or combination of events occurring in conjunction the second user. In a first branch, the dialog system is configured to send a second communication to the second user using a second communications channel, the second communication containing the specific response option. In a second branch, the dialog system is further configured to execute a third instruction associated with the dialog.
Public/Granted literature
- US20170041278A1 METHOD AND SYSTEM FOR PROVIDING PERSONALIZED NETWORK BASED DIALOGUES Public/Granted day:2017-02-09
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