Embodiments including methods and apparatus to share file and file recommendations are disclosed. Data is received indicating a particular media item from a first service provider is to be played by a playback device, where the particular media item is accessible from the first service provider according to a first pointer. A determination is made that the playback device is unable to access the first service provider. In response to determining that the playback device is unable to access the first service provider, a second pointer is identified according to which the particular media item is accessible from a second service provider. Playback of the particular media item is facilitated by the playback device according to the second pointer.