A method of identifying topics which a user requires help with when using a software program is described. For each of a plurality of help documents, the help document is associated with a set of topics and their relative prevalence within the help document. User access to the help documents is tracked during use of the software program. Topics in relation to which help was required during use of the software program are identified based on an amount of access to one or more of the help documents and the relative prevalence of topics within the accessed help documents.