Invention Grant
- Patent Title: Quality-based phone routing
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Application No.: US15593283Application Date: 2017-05-11
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Publication No.: US10178600B2Publication Date: 2019-01-08
- Inventor: Zachary Lee Yeager , Ajit Kumar , Jon Russell Jay , Joseph Daniel Sullivan
- Applicant: Amazon Technologies, Inc.
- Applicant Address: US WA Seattle
- Assignee: Amazon Technologies, Inc.
- Current Assignee: Amazon Technologies, Inc.
- Current Assignee Address: US WA Seattle
- Agency: Thomas | Horstemeyer, LLP
- Main IPC: H04M3/22
- IPC: H04M3/22 ; H04M3/51 ; H04M15/00 ; H04W40/12 ; H04W40/20

Abstract:
Disclosed are various embodiments for a call routing application. Routes are evaluated according to selection scores of call routes. The selection scores are calculated based on weighted call quality data corresponding to past calls on the call routes. A call route is selected according to an evaluation including call costs or other criteria. A call is then routed via the selected call route to the call endpoint.
Public/Granted literature
- US20170245196A1 QUALITY-BASED PHONE ROUTING Public/Granted day:2017-08-24
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