A system and method to identify a call end associated with a problem that caused failure of an internet protocol-based call. The method includes accessing a first call detail record (CDR) set including at least one CDR associated with a first call end of the failed call, determining from the first CDR set indicators of failure attribution of the failed call, determining whether fault for failure of the failed call is attributed to the first call end based on the indicators of failure attribution; outputting an indication that the fault is attributed to the first call end if it was determined that the fault is attributed to the first call end, and outputting the indication to indicate the first call end is acquitted of the fault if it was determined the fault is not attributed to the first call end.