A method of generating a status report from an image forming device comprises: recording an error notification in real time from the image forming device; analyzing the error notification received, wherein analyzing the error notification comprises: detecting a sequential pattern in the recorded error notification; and analyzing the sequential pattern detected; sending a request to the image forming device for a first status report if the sequential pattern detected in the error notification matches one of pre-stored sequential patterns corresponding to an error for which the first status report is requested; receiving the first status report using bidirectional communication protocols; analyzing data in the first status report; diagnosing the image forming device based on the data analyzed; and generating an action request.