A method includes the following steps. A request is received to locate one or more convenient communication devices for a recipient of an interaction request. A command is issued to search for the recipient at one or more communication devices. Information related to the recipient is received from the one or more communication devices. A convenience score is computed for each of the one or more communication devices based on the received information. The interaction request is forwarded to one of the one or more communication devices based on the one or more computed convenience scores.