Invention Grant
- Patent Title: System, method, and computer program for proactively identifying and addressing customer needs
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Application No.: US15077856Application Date: 2016-03-22
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Publication No.: US10096029B1Publication Date: 2018-10-09
- Inventor: Craig Dean Hanson , Joseph Patrick O'Hara , Shanmugam Chinnappa Gounder
- Applicant: Amdocs Development Limited
- Applicant Address: CY Limassol
- Assignee: Amdocs Development Limited
- Current Assignee: Amdocs Development Limited
- Current Assignee Address: CY Limassol
- Agency: Zilka-Kotab, P.C.
- Main IPC: G06Q30/00
- IPC: G06Q30/00 ; H04M15/00 ; G06Q10/04 ; H04M3/51
Abstract:
A system, method, and computer program product are provided for proactively identifying and addressing customer needs. In use, at least one customer need for at least one customer is predicted, based, at least in part, on information associated with the one or more detected customer care request triggering events, information associated with the one or more customer care interactions, and information associated with the one or more after-effects.
Information query
