The present invention provides a reception device, which comprises an operation device which is used to perform a variety of operations, a camera device which is used to take dynamic images for the operation area of the operation device, and a control device determining whether there is an abnormal state in the operation area according to the dynamic images taken by the camera device, and if it is determined that there is an abnormal state, performing a control to cause the operation device to perform an operation corresponding to the abnormal state.