The invention provides a complex order management device and management method supporting non-refund situations. The complex order management device supporting non-refund situations comprises a parameter assembling module and an order management module, and the expense paid by a payment subject is reserved by generating a new equivalent order. The device and the method solve the situation that thebank order status handled by a service system without refund function is inconsistent with the order status of the service system, thereby ensuring the accuracy of transaction service.